by timpa | Jan 27, 2015 | Social Media
Facebook and Instagram were offline for around 30 minutes today. (around 5pm AEDST). Twitter quickly filled with comedy and questions. There were thousands of people posting to ask “Is Facebook down?” Then it quickly spawned new memes and comedy. And then...
by timpa | Dec 16, 2013 | Business, Social Media
There’s a big decision to be made and it only comes a few times a year… should your brand make a post about a national event/holiday. We’ve got a small number of occasions that everyone tends to stand behind. Xmas, New years day, Easter, Australia...
by timpa | Oct 10, 2013 | Business, Social Media
One of the problems we face in social media is it’s focus on identity, with so little support for it. It’s one of the largest risks facing any brand (whether they are active in social or not) and should be keeping us all awake at night. The appeal and...
by timpa | May 9, 2013 | Social Media
As a community manager, what we do is about changing how people feel. And we’re not going to go into more details on that now. What we are going to look at, is me deciding to change how people feel. But specific people. Don’t get me wrong I love my...
by timpa | Oct 9, 2011 | Social Media
The most often quoted and the most incorrect statement in customer service. And it turns out years later it’s the most accurate. For years we’ve thrown this statement at one another, refused and denied it. Yelled it from the rooftops and raged at every...
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